This year has started strong with franchise expansions and renewals, reinforcing Flash’s growing presence worldwide. Following the signing of a new Master Franchise Agreement in Serbia, another important milestone has been reached: Onur, our franchisee in Ankara has renewed his Flash Franchise for another five years. His decision reflects both the success of his business and the strength of Flash’s model in delivering fast, reliable, and customer-focused solutions.
A Journey of Growth
Onur’s story with Flash started with a strong business alignment. After meeting Hakan, Master franchisee in Flash Turkey, he recognized the opportunity and decided to join. He initially managed operations alone, but within six months, growing customer demand led him to build a team, now 10 people strong.
His focus has always been on efficiency and responsiveness. “We are running together with our clients,” Onur says, emphasizing how important it is to adapt to their needs and ensure seamless service. This customer-driven approach has been key to his growth.
Strong Support and Business Foundations
Before officially joining Flash, Onur spent three months at a Flash office, observing and learning firsthand. “You would never imagine how the Flash team welcomed and supported me,” he recalls. After signing the contract, Flash provided ongoing operational support, allowing him to focus on building client relationships and optimizing processes.
Today, whether in Turkey or across borders, Onur benefits from Flash’s global network and expertise, helping him navigate challenges and continuously improve service quality.
Looking Ahead: Innovation and Customer-Centric Growth
With five years of experience, Onur sees this renewal as an opportunity to refine and expand his business. “Our apprentice period is over now,” he says. His focus is now on implementing new projects, enhancing customer relationships, and exploring new areas of growth, all while maintaining Flash’s commitment to speed, reliability, and tailored solutions.
A Business Built on Customer Needs
Onur’s journey highlights Flash’s commitment to a customer-first approach. Every decision, from operational efficiency to service expansion, is driven by what customers need most: fast, flexible, and dependable logistics solutions. As Onur moves into the next phase of his business, his priority remains clear: continuing to meet and exceed customer expectations.
Interested in learning more about how Flash supports franchisees in delivering top-tier service? Get in touch with us to explore the opportunities.
